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This document is an electronic record in accordance with the Information Technology Act 2000 and its applicable rules along with any amendments related to electronic records in various statutes as updated by the Information Technology Act 2000. As an electronic record generated by a computer system, no physical or digital signatures are required.
This document is published in line with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines) Rules 2011 which mandate the publication of rules, regulations, privacy policies, and Terms of Use for accessing or using www.magicalandaman.com.
When you visit the Site, we automatically gather certain details about your device, including information about your web browser, IP address, time zone, and certain cookies stored on your device. As you browse the Site, we also collect data about the individual pages or services you view, the websites or search terms that directed you to the Site, and how you interact with the Site. We refer to this automatically-collected information as "Device Information."
We prioritise the security of all transactions carried out on our website. Any personal details entered during a transaction are encrypted to protect your data from unauthorised access or accidental disclosure. Your credit or debit card information may be stored by the Company/Website to facilitate faster future purchases via the “Quick Checkout” option. This data is securely processed by the authorised payment gateway, which operates in accordance with the regulatory standards and security protocols of the relevant banks and financial institutions.
We use the Booking Information that we collect to process your bookings made through the Site (including processing payment information, arranging ferry tickets, and sending booking confirmations). Additionally, we use this Booking Information to:
We use the Device Information we collect to help us identify potential security risks (particularly your IP address) and to improve and optimise our Site. This includes generating analytics about how users browse and interact with the Site and evaluating the success of our marketing campaigns.
We share your Personal Information with third-party service providers to assist in processing your bookings and enhancing your experience. We use Google Analytics to understand how visitors use the Site. You can learn more about Google’s use of your Personal Information here. You can also opt out of Google Analytics here.
We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.
We use your Personal Information to offer targeted marketing content or advertisements based on your browsing behaviour. This information helps us provide travel packages, ferry services, or other offerings we believe may be of interest to you. For more information on how targeted advertising works, visit the Network Advertising Initiative’s (NAI) educational page.
You can opt out of targeted advertising by using the links below:
Additionally, you may opt out of certain services by visiting the Digital Advertising Alliance’s opt-out portal.
Please note that we do not modify our Site’s data collection or usage practices when we detect a Do Not Track signal from your browser.
If you are a resident of the European Union, you have the right to access the personal information we hold about you and to request its correction, update, or deletion. To exercise this right, please contact us using the details below.
Additionally, if you are an EU resident, we process your information to fulfil contracts (such as processing bookings) or to pursue legitimate business interests. Please note that your information will be transferred outside Europe, including to countries such as Canada and the United States.
We retain your Booking Information for our records unless you request its deletion.
We may update this privacy policy periodically to reflect operational, legal, or regulatory changes.
The parties will first attempt to resolve the dispute through good-faith negotiations. If these negotiations do not result in an agreement within 30 days, the dispute will be referred to mediation. Both parties will mutually agree upon a neutral third-party mediator. If the parties are unable to agree on a mediator, the Company reserves the right to appoint the mediator. The mediator’s decision will be non-binding, and both parties will equally share the cost of mediation.
If mediation does not resolve the dispute, either party may submit the matter to arbitration. Arbitration shall be conducted by a sole arbitrator appointed by the Company, and the proceedings will take place in Port Blair, Andaman and Nicobar Islands, India. The arbitration shall be conducted in English, and the decision of the arbitrator will be final and binding on both parties. Each party will bear its own costs for the arbitration, but the arbitrator may decide on cost allocation at their discretion.
This Policy and any dispute arising from your use of www.magicalandaman.com will be governed by and interpreted in accordance with the laws of India. Any legal proceedings or arbitration shall take place exclusively in Port Blair, Andaman and Nicobar Islands, India, and the parties submit to the jurisdiction of the courts located in this region.
In compliance with the Information Technology Act 2000 and the rules made thereunder, the contact details of the Grievance Officer for www.magicalandaman.com are provided below. If you have any grievances or concerns regarding the processing of your personal information or any other issues relating to the services provided through the website, you may contact the Grievance Officer. We will take all reasonable efforts to address your concerns in a timely manner.
Grievance Officer: Gaurav Chirania; email: gaurav@magicalandaman.com
If you have any questions about our privacy practices or would like to make a complaint, please contact us via email at support@magicalandaman.com.